Privacy Policy

1. Introduction

Crinoid Investments Limited operates the AI Agents Ke platform (aiagents.ke). We respect your privacy and are committed to protecting the minimal personal information we collect to provide our communication services.

2. Information We Collect

We collect only the information strictly necessary to provision your account and train your requested AI instances. This includes:

Account Details: Name, Organization/Business Name, Email Address, and Phone Number submitted via our website.

Platform Data: The custom business prompts and knowledge bases you upload to train your specific AI agents.

Note: All subscription and billing data is handled exclusively by third-party APIs. We do not collect or store your payment details.

3. How We Use Your Data

The information we collect is used strictly for the following purposes:

- To create and manage your enterprise workspace.

- To provide customer support and communicate service updates.

- To facilitate the proper routing of your multi-channel AI communications.

We do not sell, rent, or monetize your personal or business information to third parties.

4. Data Security & Third-Party Billing Integration

We implement industry-standard security measures to protect your account information and platform data. To ensure maximum financial security, all payment processing and subscription management are completely offloaded to authorized third-party billing APIs. We do not process, transmit, or store any financial credentials (such as credit card numbers or M-Pesa details) on our servers.

5. Your Rights

You maintain the right to access, update, or request the deletion of your personal information and conversation logs at any time. To make a request regarding your data, please contact us at hello@aiagents.ke.